Refund and Returns Policy

Welcome to Eway Info System (“we,” “our,” “us”). This Refund, Return & Cancellation Policy explains the terms under which refunds, returns, and cancellations are processed for products and services purchased from:

👉 https://ewayinfosystem.com/

By placing an order with us, you agree to this policy.

1. Order Cancellation

a) Before Order Processing

You may cancel your order within 24 hours of placing it, provided that the order has not been processed or shipped.

To cancel, please contact us immediately.

b) After Order Processing

Once an order has been processed, customized, downloaded, or shipped, it cannot be cancelled.

2. Returns Policy (Physical Products)

We accept returns only under the following conditions:

✅ Eligible Returns

  • Product is damaged, defective, or incorrect
  • Product is unused and in original packaging
  • Return request made within 7 days of delivery

❌ Non-Eligible Returns

  • Used or damaged by customer
  • Customized or special-order items
  • Software licenses, digital products, or downloads
  • Clearance or discounted items (unless defective)

Return Process

  1. Email us with order details and reason for return.
  2. Our team will review your request.
  3. If approved, return instructions will be provided.
  4. Customer is responsible for return shipping (unless item is defective).

3. Refund Policy

a) Approved Refunds

Once we receive and inspect the returned product, we will notify you of approval or rejection.

If approved:

  • Refunds will be processed within 7–10 business days
  • Amount will be credited to original payment method
  • Shipping charges are non-refundable

b) Partial Refunds

Partial refunds may be granted if:

  • Item is returned used
  • Original packaging is missing
  • Accessories are missing

4. Digital Products & Software

Due to the nature of digital products, software licenses, and downloadable content:

❗ No refunds or returns are provided once delivered or activated.

Exceptions may apply only in case of verified technical issues.

5. IT Services & Consulting

For IT services, development work, support plans, and consulting:

  • Payments are non-refundable once service has started
  • Advance payments are non-refundable
  • Cancellation before service start may be considered on a case-by-case basis

6. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank statement
  2. Contact your payment provider
  3. Contact us if the issue continues

7. Exchange Policy

We replace products only if they are defective or damaged.

Exchange requests must be made within 7 days of delivery with supporting proof.

8. Shipping Responsibility

  • Returned items must be properly packed
  • We are not responsible for damage or loss in transit
  • We recommend using trackable courier services

9. Policy Abuse

We reserve the right to reject refund or return requests in cases of misuse, fraud, or repeated claims.

10. Changes to This Policy

We may update this policy at any time. Updates will be published on this page.

11. Contact Information

For all refund, return, and cancellation requests, please contact:

Eway Infosystem L.L.C
📍 Address: Bur Dubai, Dubai, U.A.E
PO Box: 390621
📞 Phone: +97 142590982
📧 Email: sales@ewayinfosystem.com
🌐 Website: https://ewayinfosystem.com/