Last Updated: February 7, 2026
Welcome to Eway Infosystem L.L.C (“we,” “our,” “us”). This Shipping Policy explains how orders placed on:
are processed, shipped, and delivered.
By placing an order, you agree to the terms outlined below.
1. Order Processing Time
- All orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays are processed on the next working day.
- Customized or special-order products may require additional processing time.
2. Shipping Locations
We currently ship to:
- United Arab Emirates (UAE)
- GCC Countries
- Selected International Locations
Availability may vary depending on product type and courier service.
3. Shipping Methods
We use reliable courier and logistics partners to ensure safe delivery.
Shipping methods may include:
- Standard Delivery
- Express Delivery
- Freight Services (for bulk or heavy items)
Shipping method depends on product size, weight, and destination.
4. Delivery Time Estimates
Estimated delivery times:
| Location | Estimated Time |
|---|---|
| UAE | 1–3 Business Days |
| GCC | 3–7 Business Days |
| International | 7–14 Business Days |
Delivery times are approximate and may vary due to customs, weather, or courier delays.
5. Shipping Charges
- Shipping charges are calculated at checkout based on:
- Location
- Weight
- Package size
- Delivery method
- Promotional free shipping (if offered) will be mentioned on the website.
All applicable taxes, customs duties, and import fees are the responsibility of the customer.
6. Order Tracking
Once your order is shipped:
- You will receive a tracking number via email or SMS
- You may track your shipment through the courier’s website
If you do not receive tracking details, please contact us.
7. Delivery Issues
a) Delayed Delivery
We are not responsible for delays caused by:
- Courier companies
- Customs clearance
- Natural disasters
- Incorrect address provided by customer
b) Failed Delivery
If delivery fails due to incorrect information or unavailability:
- Re-shipping charges may apply
- Order may be returned to us
8. Damaged or Lost Packages
If your package arrives damaged:
- Notify us within 48 hours of delivery
- Provide photos/videos as proof
For lost shipments, we will coordinate with the courier to resolve the issue.
9. Address Accuracy
Customers are responsible for providing accurate shipping details.
We are not liable for:
- Delays
- Loss
- Additional charges
resulting from incorrect addresses.
10. International Shipping & Customs
For international orders:
- Customs clearance may be required
- Import duties and taxes are not included in product price
- Customer is responsible for all customs charges
We are not responsible for delays due to customs procedures.
11. Partial Shipments
Orders containing multiple items may be shipped separately depending on availability.
There will be no extra charge for approved partial shipments.
12. Change of Shipping Address
Address changes must be requested before shipment.
Once shipped, address changes may not be possible.
13. Policy Updates
We reserve the right to update this Shipping Policy at any time.
Changes will be posted on this page with the revised date.
14. Contact Information
For shipping-related inquiries, contact us:
Eway Infosystem L.L.C
📍 Address: Bur Dubai, Dubai, U.A.E
PO Box: 390621
📞 Phone: +97 142590982
📧 Email: sales@ewayinfosystem.com
🌐 Website: https://ewayinfosystem.com/